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Shipping Policy

Order Processing

All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Rates

We offer free standard shipping on all orders within the United States. No minimum purchase required.

Delivery Times

  • Standard Shipping: 3-7 business days from the date of dispatch.
  • Delivery Region: We ship to all 50 United States, including APO/FPO addresses.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can track your package through the carrier's website.

Address Changes

If you need to change your shipping address after placing an order, contact us immediately at support@pokesaladus.com. We can only update the address before the order has been dispatched.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund at no cost to you.

Missing Packages

If your tracking shows delivered but you cannot locate your package, please check with neighbors and household members first. If the package is still missing, contact us within 5 business days and we will work with the carrier to resolve the issue.

International Shipping

Currently, we ship within the United States only. We are working on expanding to additional regions and will update this policy when international shipping becomes available.

Contact

For any shipping questions, email us at support@pokesaladus.com or call +1-509-747-1212.